Answers, grouped by topic
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Every hosting question, sorted by topic
Every topic has its own page, so you can bookmark or share exactly the answers you need.
Web Hosting FAQs
What hosting is, which plan to start on, what is included and how upgrades work.
- What is web hosting, in simple terms?
- Which hosting plan should I start with?
Domain Registration FAQs
Buying a name, transfers, renewals, DNS, privacy and what happens when a domain expires.
- Do I need hosting to register a domain?
- How long does a domain transfer take?
WordPress Hosting FAQs
Installing WordPress, updates, speed, plugins and moving an existing WordPress site.
- What makes WordPress hosting different from normal hosting?
- Will you install WordPress for me?
Business Email FAQs
Email on your own domain, mailboxes, devices, storage and moving existing mail.
- Can I get email without buying hosting?
- What exactly is a mailbox?
VPS & Cloud Hosting FAQs
When to move up from shared hosting, what a VPS is, management and resources.
- What is a VPS, without the jargon?
- How do I know when to move up from shared hosting?
SSL & Website Security FAQs
HTTPS, certificates, malware, firewalls and what to do if a site is attacked.
- What does an SSL certificate actually do?
- Do I need SSL on a site that does not take payments?
Website Migration FAQs
Moving an existing site or email across without downtime or losing anything.
- Is migration from my current host really free?
- Will my site go offline during the move?
Billing & Renewals FAQs
Payments, invoices, billing terms, renewals, refunds and managing your account.
- Where do I manage my services and invoices?
- What is the difference between monthly and annual billing?
Payments & Currency FAQs
Prices in your currency, accepted payment methods, billing at renewal and 24/7 support.
- Can I see prices in my local currency?
- What payment methods can I use?
Kenya Hosting FAQs
Hosting and domains for Kenyan businesses: .co.ke registration, paying in KES, mobile money and WordPress hosting.
- Can I register a .co.ke domain?
- Can I see and pay prices in Kenyan shillings?
50 detailed answers, grouped by topic
Each one is a full answer on its own page, with the steps, the costs and where to go next.
Web Hosting
- What is web hosting and how does it work?
- What is the best web hosting for a small business?
- How do I choose the best web hosting provider?
- What type of web hosting do I need for my website?
- What is shared hosting and is it right for my website?
- What is the difference between shared, VPS, cloud and dedicated hosting?
- How much storage and bandwidth does my website need?
- How can better hosting improve my website speed?
- What is the best hosting for an online store?
- How do I host multiple websites on one hosting account?
- What is cPanel and how does it work?
- What is website uptime and why does it matter?
- What is the best hosting for a blog or personal website?
- What is the best hosting for developers and agencies?
- What are the best web hosting companies?
Domain Registration
- What is the difference between a domain name and web hosting?
- How do I register a domain name?
- Which domain extension should I choose: .com, .net or .org?
- How do I connect my domain to my web hosting?
- What is DNS and how does it work?
- How long does it take for a domain to become active?
- How do I transfer my domain to another registrar?
- How do I choose a domain name for my business?
- What is the best domain extension for a business?
- What is the difference between domain registration and domain hosting?
WordPress Hosting
Business Email
VPS & Cloud Hosting
SSL & Website Security
Website Migration
Billing & Renewals
Looking for step-by-step instructions? Browse the knowledge base or read our hosting guides.
Still not sure?
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